spirecraft Order & Shipping Policy

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Thank you for choosing spirecraft. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders, shipping, and delivery so you always know what to expect from checkout through arrival.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed that same day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using insulated cold-chain materials and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Slight delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

spirecraft ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs processing fees once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a tracking link and carrier information.

If your tracking number or tracking updates have not appeared within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we begin processing orders quickly, changes must be requested promptly.

• To update your shipping address or modify an order, contact us within 1 hour of placing it at support@spirecraft.monster.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the shipping address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery and include photos so we can issue an immediate full refund or send a free replacement.
• Lost or Damaged Packages: If tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: spirecraft
• Customer Support Email: support@spirecraft.monster
• Customer Support Phone: 13464410225
• Physical Business Address: 1 MEADOW ST, LUDLOW, MA 01056, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST